Customer Information
Pricing
Payments
Delivery
Local Pickup
Shipping and Handling costs
Cancellations and Returns
Installation / Maintenance and Repair Services
Warranty
Our Contact details
New to our web site?
If you are new to cctvdi.com web site you can create an account via link "my account / sign in" on each page or "Register a new online account" in the mobile view.
Benefits of registering:
- Just put in your data once, the system will recognise you when you are coming back
- Track your order status
- Manage shopping lists
- Customerise the way the prices are displayed: incl. VAT / excluding VAT, VAT calculation according to your location
- Subscribe to newsletters of our choice
- Get special offers and wholesale discounts (on application)
All data are securely stored on our high performance servers with the latest encryption technology. No data will be shared with Third Parties. Have a look at our Privacy Policy for more information.
Of course if you do not want to register just continue and supply your shipping and billing details at the end of the checkout process. The system will automatically calculate applicable shipping charges and VAT.
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Pricing:
All prices displayed in the online shop are in Euro and inclusive of current Irish Value added Tax (VAT) of 23%, exclusive of Shipping costs (as long as not otherwise stated).
For business customers: by providing a valid VAT ID in your account settings the prices will be displayed net excluding VAT.
For retail customers outside of the Republic of Ireland: your applicable VAT will be automatically calculated at the end of the checkout process.
All sales to retail and business customers in the United Kingdom including Northern Ireland and the Isle of Man will have the applicable UK VAT rate applied.
All shipments within the EU and to the UK are guaranteed without any additional costs to you.
If you are a business customer from the EU and outside of the Republic of Ireland we will ship VAT free as long as you provide us with a valid VAT ID. In that case the checkout process will automatically deduct the VAT rate.
If you are a customer from outside the EU (except the United Kingdom incl. Northern Ireland and the Isle of Man) we will send the order VAT free - your local customs may apply VAT and/or Duty or other Tax.
Payments:
Sure, we are taking cash when you pick up your order at our warehouse in Blessington (please arrange pickup date and time before coming around). Also we accept all major Credit and Debit Cards online, over the phone or in our Sales Office in Blessington. Payments by Paypal are welcome as well.
In rare circumstances (e.g. when your Paypal account is not verified) we may ask for additional identification to process your order.
Unfortunately we do not accept payment by cheques.
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Delivery:
Orders are shipped from our warehouse in Ireland, Spain and Germany.
We are delivering to Ireland, Northern Ireland, all other countries of the European Union as well as: the United Kingdom, Isle of Man, Channel Islands, Aland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Republic of North Macedonia, Moldova, Monaco, Norway, San Marino, Serbia, Switzerland and Vatican City State.
If your country / region is not listed the shipping charges are volume dependent. Please contact sales@cctvdi.com with a copy of your shopping basket list for a quote of the shipping charges.
We are using Parcel Couriers or Postal Services.
Usually the orders are arriving within a couple of days (depending of your destination). The approximate dispatch time is available from each product description.
Once the order has been dispatched we will inform you about an estimated transit time.
All orders are insured against loss and/or damage during transport.
Our current shipping fees for specific regions are available here.
Local Pickup:
You can also pick up your order in our warehouse in Blessington, Co. Wicklow. Please wait for the confirmation that your order is ready for pickup and call us on 01 443 3386 to arrange a suitable time for pickup.
We also have a show room with sample display. If you would like to get advice and for a demo please call us to arrange an appointment: 01 443 3386.
All major credit and debit cards are accepted on site.
Shipping and Handling costs:
Free delivery for all orders over 50 Euros to all of Ireland, including Northern Ireland!
- click here for free delivery limits to other countries and regions -
Unlike other online shops we are charging a low shipping and handling fee PER ORDER, if you order value is below the free shipping limits.
If we decide to split the order into several deliveries: no additional costs to you!
You are ordering several heavy or large items: no additional costs to you!
You are ordering for a small amount: no additional costs to you! There might be a minimum order amount for certain promotions or special offerings.
Fees for shipping and handling:
Click here for our current shipping fees and regions.
Please note: deliveries to Islands may incur a surcharge.
Cancellations and Returns:
If you are changing your mind for whatever reason: No problem: you can always cancel your order within 30 days after you have received your order without giving a reason to us (ok, we would be grateful if you would tell us if something went wrong so we can do it better next time) and get a full refund.
But please make sure:
1. Inform us in time of your intention to cancel / return your order in writing:
email: mailbox@cctvdi.com
fax: +353 875 1242730
or letter: CCTV Systems Distribution Ireland, Customer Services, Unit 6A Aran Centre, Blessington Business Park, Blessington, Co. Wicklow, W91 VN27, Ireland
2. Please do not send in items without prior obtaining written instructions from us how to send it in. You may loose your entitlement for a free return shipping (see below). We will provide you with a return ID number and instructions how to send in the item or arrange collection.
3. The item must be in SALEABLE CONDITION, in ORIGINAL PACKAGING including any accessories and unused - of course you may test the items like you could in an ordinary shop.
4. Once you informed us about your intend to cancel the order we must receive the goods within 14 days of date you informed us about your intend to cancel the order / part of the order.
For complete returned orders we will reimburse all money paid incl. shipping and handling costs. For part returns we will reimburse the item value.
FREE RETURNS for orders from the Republic of Ireland, Northern Ireland, Germany and Austria:
We offer FREE RETURNS for orders of the value of EUR 40 or more (excl. shipping costs and VAT) .
With that return policy we are exceeding the EC Distance Selling Directive!
Please refer to our terms and conditions for further details.
Installation / Maintenance and Repair Services:
Installation Services also available from our recommended independent installation partners nationwide, licenced by the PSA - The Private Security Authority - www.psa.gov.ie.
Please contact us: sales@cctvdi.com or 01 443 3386 and provide a few details to the project / property where you would like to have a system fitted, please don't forget your phone number and location of the property. An installer will call you back to obtain information about the site and provide an approximate quote.
Warranty:
All items are covered by a 24 months factory warranty, return to base, unless otherwise stated.
When you discover a problem during the warranty please do not panic and sorry for the trouble!
Please consult the manual for the device.
If you do not find any answer please call, email or write to us:
Phone: IRL: 045 858 111, UK and NI: 00353 45 858 111 and International: +353 45 858 111
email: mailbox@cctvdi.com
fax: +353 87 5 1242 730
letter: CCTV Systems Distribution Ireland, Customer Services, Unit 6A Aran Centre, Blessington Business Park, Blessington, Co. Wicklow, W91 VN27, Ireland
We will try to resolve the problem remotely, of if that is not possible, provide you with further instructions and how to send in the item.
Please do not send anything in before not obtaining a return ID and written instructions from us how to send the item in.
Outside of warranty or when the failure is not covered by the warranty: We will provide you with a quotation and best service available.
We will be the main contact for any issues with your products brought from us during the life cycle of your product and beyond!
Unfortunately advance replacements are not available.
Please refer here to our terms and conditions as well.
Our contact details:
Our office hours:
Monday, Wednesday, Thursday and Friday: 10am to 1pm and 3:30pm to 6pm
Tuesday: 10am to 1pm
Our phone numbers:
IRL: 01 443 3386 / 045 858 111
UK incl. NI and International: +353 1 443 3386
email: mailbox@cctvdi.com
fax: +353 87 5 1242 730
letter: CCTV Systems Distribution Ireland, Customer Services, Unit 6A Aran Centre, Blessington Business Park, Blessington, Co. Wicklow, W91 VN27, Ireland
Thank you for shopping with us.
CCTV Systems Distribution Ireland