Here is the small print - we cannot go without it - so please pay attention to our terms & conditions:
General Terms and Conditions and terms and conditions for web site usage
The term CCTVDI or "us" or "we" refers to the owner of the business who also owns the website www.cctvdi.com, CCTV Systems Distribution Ireland / CCTV Systems Blessington Retail, whose registered office is 46 Burgage Manor, Blessington, County Wicklow, Ireland. Our company registration number is 597169. The term "you" refers to the customer.
Prices and Payment
All prices are in Euro and inclusive of VAT, unless you haven't opt in actively to display prices "net excluding VAT" or have set so in your customer's profile. In that case the prices are displayed are exclusive of VAT>
Delivery charges are not included in the prices quoted.
We gladly accept - but are not bounded to - payments by most major credit and debit cards online, via telephone and on site and payments via Paypal (online). Cash payments are very welcome when collecting the order at our warehouse - but please: do not send cash by post as we are not responsible when it is getting lost...
Some additional requirements for certain payment types: Credit and debit cards via Paypal (online processor): When you are buying for the first time in our shop and your Paypal account is not verified we may request additional documents for identification. If you experience any difficulties while completing your order please give us a call.
All prices are subject to change and no liability is taken for errors on our web site or printing materials.
We are delivering to the Republic of Ireland, Northern Ireland, the UK (incl. Channel Islands and the Isle of Man), the European Union, Andorra, Gibraltar, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland.
Shipments are made by Postal Services or Parcel Courier. All deliveries are insured.
Please note that deliveries to Islands may occur an additional charge.
We cannot guarantee delivery times but we aim to deliver within 3 to 14 working days. We will tell you an approximate date when confirming your order.
All transport from our warehouses to the customer's address is insured and we taking the risk of damage and/or loss during transportation. The risk is going over to the customer when the shipment was handed over to the customer or an appropriate receiver.
All obvious damages to a shipment have to be reported directly to the delivery driver and afterwards to us. You have the right to refuse the order if the order is excessively damaged. All damages not obvious during delivery have to be reported to us within 72 hours of reception of the delivery.
The delivery costs according to our latest price list will apply.
We may split your order in part shipments, but of course without any additional costs to you.
Contract Conclusion / Liability
All items offered on our website or other publications are subject to availability. To purchase any of the items you can do so in our Online Shop by clicking the "Add to Basket" button shown on each product page or by placing a purchase order by fax or mail. By clicking the button "Order Now" or submitting a purchase order you will place an order with us. We will send you an email/fax/letter confirming the receipt of your order and the details of your order. Your order represents an offer to us to purchase a product or a range of products which is accepted by us when we send you a confirmation by email/fax/letter that we have accepted your order or when we have dispatched the order to you. A binding contract is only established when we have accepted your purchase offer.
All products remain the property of CCTVDI until full payment has been received.
Consequences of late payments: In case of late payment we are entitled for a late payment fee of 1.25%, but a minimum of EUR 7.00, of the total invoice amount or any outstanding amounts, for each 30 days overdue until the invoice has been settled.
Limited liability: The information is provided by CCTVDI and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website/publication or the information, products, services, or related graphics contained on the website/publication for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event or circumstance we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the CCTVDI website or any other publications or information issued or given by CCTVDI.
In no event or circumstance we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from delays in delivery or supply bottlenecks or unavailability of a product whatsoever the reason for that is.
Data protection / data loss
The customer is obliged to take appropriate precautions against the loss of data. This comprises, in particular, reasonable and comprehensive data protection based on appropriate technology in order to protect himself against the loss of data.
In no event or circumstance we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or anyloss or damage whatsoever arising from loss of data or profits arising out of, or in connection with the use of products supplied by us.
Cancellation (applies to retail customers only, for trade customers please refer to our trade terms and conditions)
You have the right to cancel your order within 30 (thirty) days of delivery (starting the day after you have received the goods) and return them for a full refund. This will apply to your order unless you ordered goods made to your own specification, perishable goods or goods that by their nature cannot be returned. Video, DVD, audio or Software Products can only be returned sealed and when they haven't been unsealed.
Should you cancel the whole contract or whole order we will then refund you the price you have paid for the goods incl. any shipping costs in full when you return the full order.
Should you cancel a part of the contract or a part of the order we will then refund you the price you have paid for the goods you are returning excluding any shipping costs when you are returning a part of the order.
Cancellation has to be made in writing to
or fax: +353-875-1242 730
or letter: CCTV Systems Distribution Ireland, Customer Services, Unit 6A Aran Centre, Blessington Business Park, Blessington, Co. Wicklow, Ireland
It is your responsibility to ensure your notice of cancellation is reaching us in time!
Shipping costs for returns (applies to orders from Ireland and the United Kingdom only):
We will reimburse any shipping costs for returning the goods in case of cancellation when:
your order value (excl. shipping costs and VAT) is more than EUR 40 and
you are returning the complete or a part of the order with a value of more than EUR 40 (excl. shipping costs and VAT)
In that case you must not send any goods in without obtaining prior written instructions from us how to send the goods. We will make sure to organise the return as convenient as possible for you. If you send in goods without getting in touch with us we may not reimburse the shipping cost even the order value is above EUR 40.
Shipping costs for returns from all other countries:
the customer has to pay for all shipping costs for returns
The goods must be returned in saleable condition and original packaging! You have the right to examine the goods in a manner an ordinary shop visit would allow.
All damaging to the goods or obvious use of the goods may make you liable for compensation.
After-Sales Services and Guarantees
Any complaints regarding the goods or services supplied should be made to:
fax: +353-875-1242 730
IRL: 01-443 3386 / 045-858111
UK & NI: 00353-1-443 3386
International: +353-1-443 3386
in writing: CCTV Systems Distribution Ireland, Customer Services, Unit 6A Aran Centre, Blessington Business Park, Blessington, Co. Wicklow, Ireland
Our normal office hours are 10am - 5.30pm Monday - Friday (excl. Bank Holidays)
All of our products are coming with a 24 months standard warranty as long as not stated otherwise - please refer to the product description.
All alterations or modifications of the product by the customer or opening of the housing of the product by the customer will void the warranty!
Warranty is provided on the terms of "Return to base" only, no advance replacement provided, unless otherwise agreed.
These Terms and Conditions do not affect any of your statutory rights.
Special Terms and conditions for Wireless Products
It is the customer's responsibility to comply with local regulations when operating wireless products.
CCTVDI is not responsible and does not take any liability if wireless products are not licensed to be operated in certain countries or local communities or areas.
Information about performances and transmission ranges are maximum values only and has been reached in ideal conditions according to the manufacturer.
CCTVDI makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website/publication or the information, products, services, or related graphics contained on the website/publication for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Should one or more articles of this terms and conditions violate local law of the Republic of Ireland or should one or more articles of this terms and conditions be void according to laws of the Republic of Ireland all other articles will not be effected or will not void the whole terms and conditions.
You may return any packaging or devices from CCTVDI back to us at your own cost and we will forwarding them to a proper recycling scheme.
Thank you very much for your business!
CCTV Systems Distribution Ireland
Blessington, 2. January 2008
Revised: 1st December 2019